Hybrid

1. Collaborative: The only way to work is together. Extend was built in partnership with banks and networks, by the collective effort of everyone on this team.

2. Action-oriented: Where accountability meets passion. With our sleeves rolled up, we’re working to effect industry-wide change.

3. Accountable: Responsibility worn proudly. Positive attitudes produce positive outcomes.

Company culture is not what leaders dictate for the corporate website or distribute in the employee handbook; it’s what employees know to be true about the working environment based on their everyday experiences operating within it. For the intended culture to match the actual one, leaders must live the core values they espouse, and that is certainly true at Extend. Leaders incorporate the company’s core values - customer obsession, collaboration, integrity, curiosity, action, accountability, and individuality - into goal-setting, career pathing, and day-to-day feedback. This “walk the talk” reality is apparent in Extend’s Glassdoor reviews, which feature 100% approval of the CEO, a 4.8 out of 5 rating, and headlines like, “Respectful, honest, and empathetic people who give you trust and encourage you to tackle new challenges.”

In addition to the annual review process that fuels traditional recognitions – like merit increases, bonuses, and promotions – Extend fosters an environment of in-the-moment recognition. As one example, the company’s #shoutout channel on Slack features daily celebrations of small-but-mighty wins - everything from solving a customer’s problem in a way that contributes to our base of happy users, to leading a team to roll out a new feature in the app. We also capture these and other milestones in an annual employee newsletter that has become a fun, meaningful way to recap all the achievements of the year. Other recognitions include having employees at all levels present their work in team meetings and other forums, showcasing “wins of the week,” contests and prizes for biggest impact of the month, and more.